1. What if my phone does not support my upgraded SIM Card?

By the cease of 2021, about cell telephone service providers nationwide will have moved onto a 4G/5G network. Some people carry phones that America'south newest network does not support. If this happens to be yous, we have smartphones at super affordable rates and then that no 1 gets left behind during the nationwide transition to a 4G/5G network. Purchasing a phone from Q Link Wireless is the easiest option compared to switching cell phone service providers. You don't need to apply once more, transfer your number, or submit proof, with Q Link Wireless the process is fast and elementary.

2. Does switching to a new network cost me anything?

No,y'all will nonhave to pay to move onto our 4G/5G network.

three. What if I take issues with my SIM Card?

As role of our delivery to great service, we've created a special technical back up number that will get you to a live agent. If yous accept trouble with your FREE SIM Card, telephone call 1 (888) 505-7678.

iv. How do I activate my new SIM Bill of fare?

Yous volition receive our SIM Card kit which includes your upgraded SIM Card, your ejector tool, and detailed instructions to assist you successfully activate your new SIM Card and motion onto our new network. Once yous receive your SIM Menu kit in the mail, open and follow the instructions through the end. For additional back up, click here: https://qlinkwireless.com/Actuate.aspx and follow these easy activation steps.

5. When will I get my SIM Card?

For current customers, it's as easy every bit confirming your shipping address. Once y'all do then, we immediately ship your new SIM Carte du jour to you. Nosotros likewise transport you an email confirmation with a tracking number that includes your estimated delivery date.

6. Why exercise I demand to replace my SIM Card?

We take upgraded our network to 4G/5G. If y'all are a current Q Link client and you oasis't received our new branded SIM Card (you may have a white SIM card), you will need to supervene upon the former SIM Card in your telephone with the new upgraded one (run into below) that supports your new network.

Beneath is an paradigm of our new, branded SIM Card to help guide you.

vii. Assist – I can't detect my Settings

Can't find your Settings app on your phone? No worries, we have you covered!

Android Devices

Your Settings app is unremarkably associated with this icon Settings and will be titled 'Settings'. Here are three dissimilar ways to observe your Settings app:

  1. The All Apps Screen
    Become to Home Screen > swipe or tap All Apps > Locate the Settings icon and tap it
  2. Search Bar
    Go to the Home Screen > swipe or tap All Apps > On the Search bar blazon in 'Settings' > Tap on Settings icon
    Android Quick Settings
  1. Quick Settings Menu
    Swipe down from the top side of the screen. You volition then see a compact or expanded view.

If you notwithstanding tin can't detect the Settings icon, yous'll have to swipe down over again to access the expanded Quick Settings menu. The Settings Icon should then be displayed on the bottom right corner of the card.

iPhone Devices

Your Settings app is usually associated with this Apple Settings Icon icon and will be titled 'Settings'. It volition usually be found on your dwelling screen.

You may also utilize the Search tool and type in 'Settings' and the app Apple Settings Icon should announced.

eight. Why am I getting a new SIM Card?

We've upgraded our network, and then that ways your SIM Card volition need an upgrade, too! Since we're now on one of America's largest 4G LTE/5G networks, we're sending yous a SIM Bill of fare that is compatible with our new network to supplant your current i. This will be a completely Complimentary upgrade for you.

You'll start take to confirm your aircraft address on our site earlier we can get your social club prepare to transport. Once you've done and so, your SIM Bill of fare should be shipped within 24-48 hours. You'll then be sent an email with tracking details equally soon every bit your order has been shipped.

If you even so demand to verify your address, log into your business relationship to practise so.

9. What upgrades were made to Q Link Wireless' network?

We are proud to announce Q Link Wireless is office of America'southward largest 4G LTE/5G network. You lot get more coverage, faster speeds and 4G/5G access at no cost to you!

x. Why is my iPhone experiencing failed calls after upgrading my SIM Card?

This means your phone is having problem connecting to our network, but it can easily be fixed! You'll just have to update your carrier settings. This will meliorate your connection and functioning.

Simply follow these three unproblematic steps:

  1. Brand sure your device is continued to a Wi-Fi or cellular network.
  2. Tap Settings > Hit General > Click Near. If an update is available, y'all'll see an choice to update your carrier settings.
  3. If bachelor, select to update.

One time this has been completed, your carrier settings should be updated, and you should no longer be experiencing dropped calls. If you are, please requite our Customer Back up squad a call at one(855) 754-6543.

You may also receive a notification similar to the below. Follow the steps above to update these.

11. Why do I take a temporary number?

Every SIM Carte is assigned a phone number before it leaves the building, this helps us know which SIM Carte du jour belongs to who. This is merely a temporary number, and you lot will never lose your agile Q Link telephone number.

When you receive your new SIM Carte du jour, make sure to immediately insert it into your telephone and place a exam call to 1 (305) 260-6232. This will brainstorm the transfer of your current Q Link number to the new SIM Card and should only take well-nigh 15 – 20 minutes.

You'll receive a text message as shortly as it'southward completed. If you see whatsoever hiccups along the way or your transfer is taking too long, you tin call our direct-to-agent line at 1(888) 505-7678, and a Client Back up rep will help you.

12. Unlocked: Our guide to unlocking your phone

To bring your phone to Q Link Wireless, you will need to "unlock" your telephone before activating it. But what is a locked phone? And if you lot take a locked phone, how do y'all unlock information technology?

What is a locked phone?

A locked phone is a cell phone that is already tied to a phone provider. There are a couple of reasons why you may own a locked phone, including:

  1. You bought your telephone from your previous provider and you lot now want to use it with Q Link Wireless.
  2. You bought a used telephone (or were given one from a friend or family member), and the phone is still locked on the previous provider's network.

Sometimes a phone provider will lock a phone onto their network even after the phone contract is paid off or expires. All kinds of phones can be locked. It doesn't matter if your phone is quondam or newer. If the phone has been used before, it may withal be locked.

What happens when I own a locked phone?

A locked telephone volition merely work with its original provider's network. Fifty-fifty if you put in some other SIM carte du jour from a different provider, the phone won't work.

Therefore, you cannot use your phone with Q Link Wireless until y'all unlock and release it from the current provider'due south network. Once a phone is unlocked, you can accept information technology to any wireless carrier you desire.

Don't worry, unlocking your phone from its current provider is very piece of cake! It tin can be done by contacting the phone's current provider and requesting your phone to be unlocked. We will explicate how to unlock your phone later in this guide. Cheque other trusted phone unlocking services.

How do I discover my phone's current provider?

Find out your telephone'due south current provider past calling 611 from your phone. You can also go to www.freecarrierlookup.com and enter your phone number.

How do I check if my telephone is locked?

There are a couple of ways to bank check if your phone is locked. The steps are different for Androids and iPhones.

Android Phones:

There are 2 ways to check if your Android phone is locked:

#1 Check Available Networks in Your Settings—

  • Go to your phone's Settings.
  • And so go to Connections.
  • Go to Networks (this depends on your phone model and the version of Android Bone, but it will say either Mobile Networks, Cellular Networks, or Networks).
  • Select Network Operators (this may take a few moments to search for available networks).

If simply one bachelor network appears, or if Search Network Operators do non appear as a option, so your phone is probably locked.

locked android phone available networks
Checking a locked Android phone using the Bachelor networks method.

If several available networks appears subsequently this method, then your phone is probably unlocked.

Unlocked android
Checking an unlocked Android phone using the Available networks method.

#2 Insert a SIM Bill of fare from Another Carrier—

For this method, you will need a SIM carte du jour from some other carrier.

  • First, brand sure your phone is turned off.
  • And so, remove your phone'south SIM menu.
  • Replace with your other SIM carte from a different provider.
  • Plough on your phone's power.
  • You will see the provider'due south name at the height of your screen has inverse.
  • Make a telephone call.

If you cannot place the phone phone call, and then your phone is probably locked. If you tin place the telephone phone call, then your phone is probably unlocked.

iPhones:

At present, let'southward go over how to cheque if your iPhone is locked. There are 3 ways to cheque if your iPhone telephone is locked:

#1 Cheque Carrier Lock Status in Your Settings (for iPhones updated to iOS 14 and newer)—

  • Open up your phone'south Settings, and select Full general.
  • Tap on About.
  • If you see "SIM locked" next to Carrier Lock, and then your phone is locked.
iPhone locked SIM carrier
Checking a locked iPhone using the Carrier lock method.
  • If you lot run into "No SIM restrictions" next to Carrier Lock, so your phone is unlocked.
iPhone unlocked SIM carrier
Checking an unlocked iPhone using the Carrier lock method.
  • This method may not be supported in all iPhone models. If you lot do not see Carrier Lock in the About section in your iPhone's Settings, then delight refer to one of the two methods below.

#2 Cheque Cellular Information Network in Your Settings—

  • Go to your phone's Settings, and then Cellular.
  • If you lot don't see Cellular Data Network as an option in this menu, then your phone is probably locked.
  • This method may non exist supported in all iPhone models. If you exercise not see Carrier Services or Cellular Information Network in your iPhone'due south Cellular Settings, then please refer to one of the other two methods explained here.
Locked iPhone Cellular Data Network
Checking a locked iPhone using the Cellular Data Network method.
  • If you run across a Cellular Data Network pick in this card, then your phone is probably unlocked.
Unlocked iPhone Cellular Data Network
Checking an unlocked iPhone using the Cellular Data Network method.

#3 Insert a SIM Card from Another Carrier—

For this method, you will demand a SIM card from another carrier.

  • First, make sure your phone is turned off.
  • Then, remove your telephone's SIM card.
  • Supersede with your other SIM card from a different provider.
  • Turn on your telephone's power.
  • You volition run into the provider's name at the pinnacle of your screen has changed.
  • Make a phone call.

If you lot cannot place the phone call, then your phone is probably locked. If you tin place the telephone call, then your phone is probably unlocked.

How do I unlock my phone from my current provider?

There are a few requirements for requesting an unlock from your phone'south carrier. They are the post-obit:

  1. Make sure your phone is paid off from its electric current provider. Your telephone's provider will not unlock your telephone until all fiscal contracts are met.
    • If you're still making monthly telephone payments to the current provider, then you'll accept to contact them to pay off your charter or contract.
    • If you purchased or received your phone from someone else and the phone is not paid off, you cannot pay off the phone'due south contract. Please ask your phone's provider for further instructions, or upgrade your phone with Q Link Wireless.
  2. Your phone's provider volition non unlock your phone if it is flagged equally lost, stolen, or involved with fraudulent activity. Please inquire your telephone's provider for further instructions, or upgrade your telephone with Q Link Wireless.

If you meet all of the requirements, then all y'all have to do is contact your phone's provider to unlock it! Remember, carriers may ask you multiple times to stay and non unlock your phone. They want you to continue paying for their services. You may need to exist firm with them and tell them several times that desire to unlock your phone.

We have created this easy guide to help yous unlock your phone from your electric current carrier. Merely find your provider from the list below to learn about unlocking your telephone.

Assurance Wireless

AT&T

Boost Mobile

Consumer Cellular

Credo

Cricket

FreedomPop

Google Fi

Kroger Wireless

Metro by T-Mobile

Mint Mobile

Net10 Wireless

SafeLink Wireless

Simple Mobile

Sprint

Straight Talk

Tello Mobile

Ting

T-Mobile

Total Wireless

TracFone

United states of america Cellular

Verizon

Virgin

Walmart Family Mobile

Wing Alpha (Xfinity Mobile)

Assurance Wireless:

You tin contact Assurance Wireless at 1-888-321-5880, or visit their Help Eye.

Unlocking requirements:

  • The device must be provided by Assurance Wireless
  • The device has been active for at to the lowest degree 12 months

How to unlock from Assurance:

  • Contact Assurance Wireless at 888-321-5880 to receive the unlocking code
  • Make sure you are connected to the T-Mobile or Dart network or Wi-Fi.
  • Choose your device on the Devices page, so click the Security drop-down to observe Mobile Device Unlock steps.
  • Select Permanent Unlock
  • Wait while the device completes the unlock.
  • Restart the device.
  • Contact Assurance Wireless if:
    • You do not see the apps or settings listed for your device, equally information technology may require an unlock lawmaking.
    • Y'all meet the eligibility requirements but cannot unlock your device.
    • Y'all accept a device not listed on the Devices folio.

AT&T:

To unlock your telephone from AT&T, become to AT&T'due south unlock your device page on their website, then provide your account data to log in. In that location you can receive an unlock code. Or you can contact AT&T at 1-800-331-0500.

Unlocking requirements:

  • Your device isn't active on another AT&T account.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone) devices must take at least 6 months of active service.

How to unlock from AT&T:

  • Become to AT&Ts unlock your device page
  • Provide business relationship information
  • Confirm and receive unlock code

Boost Mobile:

Delight contact Boost Mobile for further assistance with unlocking your telephone from their network.

Unlocking Requirements:

The device has been active on the associated business relationship for at least 12 months

How to Unlock from Heave:

Eligible customers tin asking a domestic SIM unlock by contacting Boost Mobile Customer Care at 1-888-BOOST-4U

Consumer Cellular:

Delight contact Consumer Cellular at 1-800-345-5510 for further assist with unlocking your phone from their network.

Unlocking Requirements:

You must take been agile for a minimum of 180 days of service

How to Unlock from Consumer Cellular:

Telephone call their customer service for step-past-step directions.

Ideology:

Please contact Ideology for further assistance at 1-800-411-0848 with unlocking your phone from their network.

Unlocking Requirements:

  • The device was purchased from CREDO
  • The device has been activated on our service for at least 90 days

How to Unlock from Ideology:

Call their customer service for step-by-step directions.

Cricket:

Please contact Cricket for further assistance with unlocking your phone from their network.

Unlocking Requirements:

  • The device you want to unlock has been active for at to the lowest degree six months of paid service on that device.
  • The device is designed for employ and locked to Cricket's network.

How to Unlock from Cricket:

  • Call Customer Support at 1-800-CRICKET (one-800-274-2538).
  • To asking a Cricket Mobile Device unlock, please call or conversation with a Cricket Back up Abet, or visit your local Cricket store.

FreedomPop:

Please contact FreedomPop at ane-888-743-8107 for further assist with unlocking your phone from their network.

Unlocking Requirements:

If you've purchased a new iPhone from FreedomPop you may submit an unlock request after twelve (12) months of continuous paid active service on a FreedomPop plan.

How to Unlock from Freedompop:

To unlock your device, delight submit your unlock request to back up@freedompop.com.

Google Fi:

Delight visit Google Fi'south Assistance Center, or contact their customer service for information on unlocking your phone from their network.

Unlocking Requirements:

Please contact Google Fi at (855) 696-1128 for assist.

How to Unlock from Google Fi:

Please contact Google Fi at (855) 696-1128 for assistance.

Kroger Wireless:

Delight contact Kroger Wireless at ane-866-434-7796 for further help with unlocking your phone from their network.

Unlocking Requirements:

Kroger Wireless will automatically unlock Kroger Wireless phones purchased from The Kroger Family of Co. stores no later than one yr after initial activation, for customers that are in full compliance with Kroger Wireless' Terms & Conditions.

How to Unlock from Kroger i-wireless:

If you take questions about the status of a telephone unlock request, you may contact Kroger Wireless Customer Service past calling 1-866-434-7796 or visiting their website.

Metro by T-Mobile:

Please contact Metro by T-Mobile at i-888-863-8768 for further assist with unlocking your phone from their network.

Unlocking Requirements:

  • The device must be purchased from Metro by T-Mobile.
  • One hundred 80 (180) days must have passed since the device's activation appointment.

How to Unlock from Metro by T-Mobile:

  • Make sure you are connected to the Metro past T-Mobile network or Wi-Fi.
  • Swipe up on your Home screen to open the Apps tray and follow the steps beneath:
    • Newer Samsung Devices (2019 or newer): Settings > Connections > More Connexion Settings > Select Network Unlock
    • Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen. If y'all do non accept this app, your device is unlocked or it is on a 2019 or newer OS.
  • Select Permanent Unlock
  • If you have an Apple tree device, in one case it becomes eligible, Metro past T-Mobile will automatically authorize, and initiate unlock for your device remotely. To consummate the unlock on your device, delight follow these steps.
    • Verify that your device is eligible to be unlocked.
    • Make certain your device is on WiFi.
    • Insert a non-T-Mobile SIM card into your Apple device and complete the first-time utilize.
      • If the device has already been fix, follow the on-screen instructions to sign in to your Apple ID.
      • If you don't get the setup prompt or if no SIM is available:
        • Support your iPhone.
        • After you make a backup, erase your iPhone.
        • Restore your iPhone from the backup you just made.

Mint Mobile:

Please contact Mint Mobile at 1-800-683-7392 for further help with unlocking your phone from their network.

Unlocking Requirements:

  • Customers are eligible for this program only in one case every twelve months.
  • A person who requests unlocking must exist the customer of record with Mint Mobile on the service and Mint Mobile can, at its discretion, require proof that the requisite political party is the customer of tape.

How to Unlock from Mint Mobile:

Customers who would like to check if they are eligible for or can submit a request to unlock their phone(s) tin can practice so by calling client care at 1-800-683-7392.

Net10 Wireless:

Delight contact Net10 Wireless for further help with unlocking your phone from their network.

Unlocking Requirements:

  • Customers must asking handset unlocking. NET10 will unlock the phones of current and sometime NET10 customers without charge. Not-former customers may asking unlocking, merely NET10 may charge a reasonable fee.
  • The NET10 telephone must have been activated on NET10 Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months

How to Unlock from Net10 Wireless:

Please contact Net10 Wireless at 1-877-836-2368 for assist.

SafeLink Wireless:

Please contact SafeLink Wireless for further help with unlocking your telephone from their network.

Unlocking Requirements:

  • But the original canonical SafeLink subscriber is eligible to make the request.
  • Customers must have had their locked device activated on SafeLink service for no fewer than 12 months, received Lifeline supported service or redeemed air fourth dimension cards in no fewer than 12 months, and non take had their telephone number recycled or ported.
  • Customers must asking this interim unlocking solution while their service is active or within 60 days afterwards their service expires. This 60-day grace period applies even if the client'south telephone number was recycled or ported.
  • Customers must currently own a SafeLink branded handset model activated with SafeLink service afterward February eleven, 2014.
  • Customers are eligible for this plan merely one time every twelve months.

How to Unlock from SafeLink Wireless:

Please contact SafeLink at one-888-442-5102 for assist.

Unproblematic Mobile:

Please contact Simple Mobile for farther assistance with unlocking your phone from their network.

Unlocking Requirements:

  • Simple Mobile will unlock the phones of current and former Simple Mobile customers without charge. Non-sometime customers may request unlocking, but Simple Mobile may charge a reasonable fee.
  • The Simple Mobile Handset must accept been activated on Uncomplicated Mobile Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.

How to Unlock from Simple Mobile:

Customers who would similar to check if they are eligible or submit an unlocking request can do and then past calling 1-877-878-7908.

Sprint:

Please contact Sprint for further aid with unlocking your phone from their network.

Unlocking Requirements:

  • The device must be sold past Dart.
  • The device must be or have been active on the Sprint network for a minimum of 40 days.
  • Sprint may request proof of buy or additional information at its discretion and sure other exceptions may utilize

How to Unlock from Sprint:

Customers who would like to bank check if they are eligible or submit an unlocking request tin exercise so by calling i-888-211-4727.

Straight Talk:

Delight contact Directly Talk for further assistance with unlocking your phone from their network.

Unlocking Requirements:

  • Straight Talk will unlock the phones of current and one-time Direct Talk customers without charge. Non-onetime customers may asking unlocking, but Straight Talk may accuse a reasonable fee.
  • The Straight Talk phone must accept been activated on Straight Talk Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.

How to Unlock from Straight Talk:

Customers who would like to check if they are eligible or submit an unlocking request tin can do then by calling i-888-442-5102.

Tello Mobile:

Please contact Tello Mobile for further aid with unlocking your phone from their network.

Unlocking Requirements:

  • The device is currently agile on Tello Mobile and the applicable account has been active for at least 90 days.
  • The business relationship associated with the device does not take more than 1 unlocked device within a 12-calendar month period; each business relationship is immune 2 device unlocks within a 12-month menstruum.
  • The device must remain agile for at to the lowest degree 30 concurrent days, with the same subscriber/number, on the same Tello Mobile account

How to Unlock from Tello Mobile:

Customers who would like to check if they are eligible or submit an unlocking request can do and then by calling i-866-377-0294.

Ting:

Please contact Ting for further help with unlocking your phone from their network.

Unlocking Requirements:

Contact Ting at one-855-846-4389, or visit their website: https://ting.com/web log/unlocked-cell-phone/.

How to Unlock from Ting:

Contact Ting at i-855-846-4389, or visit their website: https://ting.com/web log/unlocked-cell-phone/.

T-Mobile:

Delight contact T-Mobile at 1-800-937-8997 for farther assist with unlocking your phone from their network.

Unlocking Requirements:

  • The device must be sold past T-Mobile.
    • Unlock eligibility for mobile devices on Postpaid plans:
      • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
    • Unlock eligibility for mobile devices on Prepaid plans
      • At to the lowest degree 365 days must take passed since the device was activated on the T Mobile network.
      • If the device was activated less than 365 days ago, so the Prepaid account associated with the device must have had more than than $100 in refills during that flow for each line active on the business relationship. In addition, more than than fourteen days must have passed since the device was purchased.
      • No more than 2 mobile device unlocks take been completed per line of service in the terminal 12 months.

How to Unlock from T-Mobile:

  • Make certain you are connected to the T-Mobile network or Wi-Fi.
  • Select your device type below and follow the steps:
    • Android:
      • Swipe upwardly on your Habitation screen to open your Apps list and follow the steps for your manufacturer:
        • Samsung: Settings > Connections > More Connection Settings > Network Unlock
        • OnePlus: Settings > Wi-Fi & internet > SIM & network, and then cull Avant-garde or Network Unlock
        • LG: Settings > Network & internet > Mobile networks > Network unlock > Continue
        • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
        • Older Android or other manufacturers:
          • For Android seven and newer, open the Device Unlock app. If you don't take this app, your device is either unlocked or uses one of the newer steps above.
          • For Android six and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
      • Select Permanent Unlock and await while the device completes the unlock.
      • Restart the device.
    • Apple tree iPhone:
      • If you have a locked iPhone that's eligible, Contact united states of america then we can submit the unlock.
        • If your iPhone is showing unlocked on My T-Mobile, follow these steps to consummate the process.
    • Other devices:
      • Choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
      • If the steps mention an unlock code, Contact the states so we can provide information technology.

Full Wireless:

Please contact Full Wireless for further aid with unlocking your phone from their network.

Unlocking Requirements:

  • Current and former Full Wireless customers without charge. Not-former customers may request unlocking, simply Total Wireless may charge a reasonable fee.
  • The Full Wireless phone must have been activated on Total Wireless Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.

How to Unlock from Total Wireless:

Contact Total Wireless at 1-866-663-3633.

TracFone:

Delight contact TracFone for further aid with unlocking your phone from their network.

Unlocking Requirements:

Contact TracFone at 1-888-442-5102 for unlocking requirements.

How to Unlock from TracFone:

You lot can cheque if you lot are eligible or submit a request in TracFone's online portal at world wide web.tfwunlockpolicy.com, or contact TracFone at 1-888-442-5102.

US Cellular:

Delight contact US Cellular for further assistance with unlocking your telephone from their network.

Unlocking Requirements:

  • After 120 days US cellular will automatically unlock devices that are non:
    • U.S. Cellular cannot unlock devices that have been sold by other carriers.
    • U.S. Cellular locked 4G LTE devices that were launched before Feb 1, 2016; some of these devices can exist unlocked via a software update.
    • U.Due south. Cellular locked 1X and 3G devices that were launched before February i, 2016; some of these devices may be unlocked upon request. Delight contact Customer Service for assist with these devices.
    • U.Southward. Cellular may not exist able to unlock a device due to engineering obsolescence.

How to Unlock from US Cellular:

Contact US Cellular at 1-888-944-9400.

Verizon:

Delight contact Verizon for further help with unlocking your phone from their network.

Unlocking Requirements:

  • Beginning on 7/23/2019, devices purchased from Verizon are locked for threescore days from the date of purchase. This policy applies to new and existing customers, postpaid and prepaid plans, and customers porting their service to another carrier.
    • Device purchased at full retail cost or on a device payment agreement – Locked for lx days from purchase.
    • Device purchased on a device payment understanding and paid off prior to 60-twenty-four hour period requirement – Locked for lx days from purchase.
    • Customers unlocking service – Device remains locked until the 60-mean solar day requirement has been met.
    • Verizon service canceled while the device is locked – Device remains locked until the 60-day requirement has been met.
    • Prepaid customers – Locked for lx days from buy

How to Unlock from Verizon:

Contact Verizon at one-800-922-0204 for assistance.

Virgin:

Please contact Virgin for further assistance with unlocking your phone from their network.

Unlocking Requirements:

The device must be HSPA or LTE compatible. Delight visit Virgin's Help Center for more information, or contact Virgin at 1-888-322-1122.

How to Unlock from Virgin:

Contact Virgin at i-888-322-1122.

Walmart Family Mobile:

Please contact Walmart Family Mobile for further assistance with unlocking your phone from their network.

Unlocking Requirements:

  • Walmart Family Mobile will unlock the phones of current and one-time Walmart Family unit Mobile customers without accuse. Non-old customers may asking phone unlocking, but Walmart Family Mobile may accuse a reasonable fee.
  • The Walmart Family Mobile Phone must have been activated on Walmart Family Mobile Service for no fewer than 12 months with Charge per unit Plans redeemed in no fewer than 12 months.

How to Unlock from Walmart Family unit Mobile:

Customers who would like to cheque if they are eligible or submit an unlocking request tin can do so by calling Customer Intendance at 1-877-760-8760.

Wing Alpha (Xfinity Mobile):

Please contact Wing Alpha at ane-888-936-4968 for farther help with unlocking your telephone from their network.

Unlocking Requirements:

  • The phone must be an Xfinity Mobile device.
  • The telephone cannot exist active on some other Xfinity Mobile customer's account. If the phone previously was active on another Xfinity Mobile customer'southward account, it must be paid for in full.
  • You must take completed and paid for at least one full billing cycle of Xfinity Mobile service since purchasing the telephone.
  • A minimum of 60 days must have passed since you activated the telephone.
  • The device must have been purchased on the business relationship of the authenticated customer who is requesting the unlock.

How to Unlock from Wing Alpha:

  • If you run across the unlock eligibility requirements, contact an Xfinity Mobile specialist via chat or text at 1-888-936-4968 to request the unlock.
    • If you are in the military, you'll need to visit a shop before calling.
  • One time Wing Alpha receives your request and confirms eligibility, they will email you an unlock lawmaking.
  • When you receive your unlock code, insert a non-Xfinity Mobile SIM in your phone.
  • Enter the unlock code provided by Xfinity Mobile.

What if I am having issues with unlocking my phone?

Some CDMA smartphones may be tied to a heavy contract with their previous carriers that will not allow them to exist transferred to a GSM network.

If you believe yous may be experiencing this situation, you volition most likely have to purchase a new smartphone to savour our upgraded network or bring another smartphone you have.

13. Tutorials – How to Get Started With Your Upgraded SIM Card

Having trouble with your upgraded SIM Card? We've broken this downwardly for you with a few videos that should assist yous get started.

Why do I need to upgrade my SIM Card & where tin I confirm my address?

Nosotros upgraded our network to one of America's largest 4G LTE/5G providers . This ways faster speeds, wider coverage, and a stronger connection just FREE to you lot every month. Information technology too means your electric current SIM Carte du jour will no longer be compatible with our network, which is why nosotros're sending you a new i.

All you need to do is confirm your shipping address in your account and then we can send yous a new, compatible SIM Card that volition connect you lot to this new network.

Getting Started – I have my SIM Carte Kit, now what?

Open up the package to locate your SIM Menu and the tools you'll need to complete your activation.

The SIM Card Kit is divided into four steps:

  1. Locating Your SIM Card
  2. Performing a Network Reset
  3. Placing a Test Telephone call
  4. Downloading the My Mobile Account app

Here's a quick video to walk y'all through each step! And if you need help locating your SIM Card, this will help you find information technology, too.

I plant my SIM Card, but I'yard not sure how to insert it.

Inserting your SIM Card into your phone is the most important step of the activation process! Information technology connects your phone to our new network. We also understand it tin can be a bit catchy to do, so we've broken this downwards for yous step-past-footstep.

  1. Locate your SIM Card

Your SIM Menu may be foundunderneath your phone's dorsum comprehend or in atray on the side orsummit panel. You can use the ejector tool included in your SIM Card Kit to open the SIM tray.

2. Choose your SIM Card

Please select theright SIM Card size to fit into your phone's tray. The back of your SIM Carte includes three different sizes for y'all to employ as a guide.

3. Insert your SIM Card

Carefully insert your new Q Link SIM Card(golden-side down) into the phone'south SIM slot and gently close the tray or back cover. You are all prepare! Follow the instructions on the screen to activate your phone. Yous may need to perform aNetwork Reset, and your phone volition be gear up to use.

Pro-tip: Some Android back covers will have a small indentation on the lower corner. This is where you lot tin can lift the cover up to remove it.

Troubleshooting – My Upgraded SIM Card Isn't Working With My ZTE

If you have a ZTE and are receiving an error bulletin later inserting your upgraded SIM Carte du jour, this can be fixed by just updating your software.

Visit our guide here that volition teach yous how to update your software and become your phone upwardly and running.

14. Shipping – Why haven't I received my SIM Bill of fare?

All SIM Cards are typically shipped within 24 – 48 hours subsequently accost confirmation. If it's been over 7 days since you received your tracking details, and you still haven't received your order, delight requite our Customer Support team a call at i (888) 505-7678. Our reps volition confirm, or update your aircraft address and and then identify an society for a replacement SIM Carte. Brand sure to go on an eye out for an email with tracking details.

15. Can I continue my number on the upgraded network?

Yep, you tin can! We know how important it is to proceed your number, so nosotros've made certain that our customers won't lose this in the process. To brand sure you can go along to use your electric current Q Link number, you'll have to insert your upgraded SIM Bill of fare into your phone & identify a exam phone call. This will actuate the new SIM Card, and your current number will and so be tied dorsum to it.

If you accept questions on how to activate, delight requite our directly-to-amanuensis line a call at, i (888) 505-7678.

16. Will my phone work on the new 4LTE/5G network?

Of course! Nosotros've upgraded our network to 4G LTE/5G but that doesn't mean 4G LTE is gone. Based on your electric current phone model, and physical location, your new SIM Card volition connect to whichever network is virtually compatible. Your phone will do this automatically, and so your connection is seamless and uninterrupted.

For data on our nationwide coverage, visit our coverage map.

17. Why won't my new SIM Card work with my ZTE?

If you have a Quest v and have received an error message later on inserting your new SIM Card, and then you've come to the right place! You'll most likely have to update the software on your phone, then we've put together a few steps on how to get this started. Once completed, your phone & SIM Card should work smoothly.

Pro tip: Earlier starting, brand certain your new SIM Card has been removed from your telephone and that your phone is at least sixty% charged. Connecting your phone to a charger may besides help. Yous should also be connected to Wi-Fi.

Check the version of your ZTE Software

Let'southward commencement by checking the current version of your ZTE software.

  1. Go toSettings > Curlicue down & TapSystem
  2. SelectAdvanced > Then hitVirtually telephone
  3. Curlicue downwards to the lesser of the screen and check your build number

If your build ends in B14, your phone is running on the latest ZTE software.

Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14.

Build numbers are:

B06

B09

B10

B11

B14

Updating your ZTE Software

Now that you lot've establish your build number, you can showtime from here.

  1. Go dorsum and tapAdvanced
  2. Then, tapSystem Update > HitZTE Update
  3. TapCheque for Update

If an update is constitute, your phone will automatically begin downloading it to your phone.

Once you have successfully updated your ZTE software, you'll demand to perform a Network Reset. This will clear "junk files" and makes your telephone run faster. And don't worry! A Network Reset won't delete any files stored on your phone.

Resetting Your Network

  1. TapSettings > HitOrganisation
  2. ChooseReset Options > ThenReset Wi-Fi, mobile & Bluetooth

Once your ZTE software has reached B14, insert your new SIM Carte into your phone and perform some other Network Reset (come across instructions higher up).

Your phone will then restart and connect to our upgraded network! You can now surf, stream and utilise all your favorite apps at faster speeds than ever before.

If you lot've completed each of these steps and your phone is all the same displaying an fault message, it's best to speak to our Tech Support team.

Give us a call at 1 (888) 505 – 7678 and we will connect you to an amanuensis who can assist resolve this upshot for you lot.